Refund policy

Returns Policy

We hope you love your Uplifted order. However, should you change your mind, you have 14 days from the date your order is delivered to request a return. Once your return has been approved, you must send the item back to us within a further 14 days.

Start a return: https://orders.upliftedthelabel.com

 

Return eligibility

To be eligible for a return, all items must be:

  • Unworn, unused and in their original condition

  • Free from marks, stains, odours, makeup, fake tan or signs of wear

  • Returned with all original tags attached

  • Returned in their original packaging

  • Returned with the hygiene liner fully attached and intact, where applicable

For hygiene reasons, we cannot accept swimwear that has been worn or returned with the hygiene liner removed, damaged or altered.

Please try on swimwear over underwear and take care to avoid transferring makeup, fake tan, deodorant or other products onto the garment.

We reserve the right to refuse a return or reduce the refund where an item has been worn, damaged, handled beyond what is reasonably necessary to assess it, or returned in an unsuitable condition.

 

Starting a return

To request a return, contact us at hello@upliftedthelabel.com within 14 days of receiving your order. Please include your order number and the item or items you would like to return.

OR use our online returns portal here: https://orders.upliftedthelabel.com

Once your return has been approved, we will send you:

  • A prepaid returns label or QR code

  • The relevant returns address

  • Instructions explaining how to send your parcel back

The cost of the return label will be deducted from your refund. This deduction will not apply where the item is faulty, damaged, incorrect or otherwise eligible for free return postage under your statutory rights.

Items returned without first requesting and receiving approval may not be accepted.

Please keep your proof of postage until your return has been received and your refund has been completed.

 

Damaged, faulty or incorrect items

Please inspect your order as soon as it arrives. Contact us immediately at hello@upliftedthelabel.com if an item is damaged, faulty or incorrect so that we can assess the issue and put it right.

Where we confirm that an item is faulty, damaged or incorrect, we will cover the reasonable cost of returning it. Your statutory rights are not affected by this policy.

 

Sale items and gift cards

Sale items may be returned in accordance with the eligibility requirements and timescales outlined in this policy.

Gift cards cannot normally be returned or exchanged for cash, except where required by law.

 

Exchanges

We do not currently offer direct exchanges.

The quickest way to receive a different size, colour or style is to return your original item for a refund and place a new order separately. This also prevents your preferred replacement from selling out while your return is in transit.

 

Refunds

We will contact you once your return has been received and inspected and let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Where applicable, the cost of the prepaid return label will be deducted from your refund.

We will process your refund within 14 days of receiving the returned goods or receiving acceptable evidence that they have been sent back, whichever occurs first. Your bank or payment provider may then require additional time to make the funds available in your account.

Where an entire eligible order is cancelled under applicable consumer law, the original standard delivery charge will also be refunded. Any additional amount paid for express or premium delivery may not be refundable.

Please contact hello@upliftedthelabel.com if you have not received your refund after the stated timeframe.

 

International returns

Customers outside the United Kingdom are responsible for following the return instructions provided when their request is approved.

Any customs declarations must clearly identify the parcel as returned goods. Uplifted is not responsible for customs charges caused by an incorrectly completed declaration. Any unrecoverable customs fees charged to Uplifted because the parcel was not correctly declared may be deducted from the refund where legally permitted.

This returns policy does not limit or replace any statutory consumer rights that apply in the customer’s country or region.

 

Questions

For questions about returns, refunds or damaged items, contact us at:

hello@upliftedthelabel.com